Tag: Innovation
Four utilities using tech for customer service
From artificial intelligence (AI) to voice control and big data‚ technology is changing how utilities companies communicate with their customers. We looked at some of the big firms that are using tech to transform the customer service experience. Our electricity‚ water and gas supplies are all a wonder of the modern world. Switch on a light‚…
How to approach the development of voice UI
On Tuesday 30th January‚ hedgehog lab hosted its fourth instalment of flagship event Innovate Now. With focus on voice-activated solutions‚ we were joined by Amazon’s Andrea Muttoni and Northumbrian Water‘s Martin Jackson. The pair provided excellent talks‚ each offering entirely differing perspectives. As a developer of Alexa Skills himself (a skill is to the Amazon Echo…
How to solve engagement issues for utility suppliers
The utilities industry is not one without its complexities – especially in the UK. Power and gas suppliers like nPower‚ British Gas and e.on have more than just their customers to consider. Above them sit transmission network operators that differ by region. In gas‚ so do gas distribution networks‚ while electricity suppliers must consider distribution…
Why engineering innovation is about more than drones
Innovation is sweeping through the engineering sector with a number of emerging technologies dovetailing to drive more efficient processes and new ways of working. Drones are the poster child for this brave new world‚ but our Chief Innovation Officer‚ Mark Foster‚ explores why they’re just the tip of the iceberg. The insistent whirr of the…
Building your brand with a positive user experience (UX)
Imagine you’re in the market for a new email marketing platform. You’ve narrowed it down to two contenders. Both have virtually the same features‚ the price difference is negligible — you have no idea how you’re going to choose. Then‚ by some strange quirk of the universe‚ you’re chatting to another founder. They tell you…
How to know when it’s time for an innovation partner
Every organisation pays lip service to innovation‚ but actually fostering it can be difficult. Even some of the biggest and most successful organisations in the world have struggled when it comes to generating new ideas and new ways of working. In recent years‚ increasing numbers of organisations have turned to external partners to get them…
