{"id":5204,"date":"2019-11-25T00:00:00","date_gmt":"2019-11-25T00:00:00","guid":{"rendered":"https:\/\/hedgehoglab.com\/the-future-of-travel-technology-3-travel-tech-predictions-for-2020\/"},"modified":"2023-11-06T10:00:03","modified_gmt":"2023-11-06T09:00:03","slug":"the-future-of-travel-technology-3-travel-tech-predictions-for-2020","status":"publish","type":"post","link":"https:\/\/hedgehoglab.com\/the-future-of-travel-technology-3-travel-tech-predictions-for-2020\/","title":{"rendered":"The future of travel technology: 3 travel tech predictions for 2020"},"content":{"rendered":"\n

As leading travel technology developers working with both industry giants and startup travel businesses\u201a we gain a unique 360-degree view of trends and emerging themes within the sector. <\/span><\/p>\n\n\n\n

As we approach the close of 2019 – a year that has seen the highest ever global investment<\/a> in Travel Technology – we take a look at some key predictions for what is in store for the sector as we enter 2020. <\/span><\/p>\n\n\n\n

Tackling the first mile\/last mile travel problem head-on<\/h2>\n\n\n\n

The travel applications that are installed on most people’s devices all have the same problem; they only cater for part of a travellers’ journey. While the leading players have fought valiantly to dominate their own market segments\u201a this has been at the expense of ultimate convenience for the traveller. <\/span><\/p>\n\n\n\n

Let\u2019s take a typical international business trip organised by a senior manager of a small UK business. This single trip could easily involve a taxi\u201a a train\u201a a flight and a hotel. In most cases\u201a this would involve the use of four separate applications. <\/span><\/p>\n\n\n\n

The customer could be forced to open Trainline to book their train to the airport\u201a Uber to order a taxi to the train station\u201a Skyscanner to reserve their flight and then Airbnb to find a place to stay. <\/span><\/p>\n\n\n\n

Commuters and small business travellers are going to start to demand greater efficiency in this process\u201a and as the rise of Mobility as a Service<\/a> (MaaS) sees greater reliance on on-demand transportation options\u201a consumers are going to seek all-in-one solutions that enable a single seamless booking experience. We predict major players will seek to extend their core offering with first and last-mile integrations to facilitate a true door-to-door consumer booking experience. <\/span><\/p>\n\n\n\n

Travel chatbots become mainstream<\/h2>\n\n\n\n

Whilst \u2018Artificial intelligence\u2019 and \u2018Machine learning\u2019 have now made their way firmly into mainstream discourse\u201a few consumers recognise the impact these technologies are already having on their day-to-day lives. <\/span><\/p>\n\n\n\n

Whether its Facebook showing you suspiciously specific adverts\u201a Google completing the end of your sentences or Amazon knowing what you\u2019ll buy next before you do\u201a automated data-driven technologies are already impacting your life; for better or for worse. <\/span><\/p>\n\n\n\n

Enter the travel chatbot. Good customer service remains fundamental in travel\u201a and sophisticated travel chatbots utilising AI\u201a Machine Learning and Natural Language Processing will pave the way for significantly reduced overheads\u201a quicker response times and proactive personalised messaging that delights consumers. <\/span><\/p>\n\n\n\n

Whether you are requesting a refund on your unused train tickets\u201a checking for flight delays or requesting extra pillows before you arrive at your hotel\u201a travel chatbots will increasingly replace expensive human resource and drive efficiencies and possibilities for an increasingly demanding and on-demand society. <\/span><\/p>\n\n\n\n

Eco-friendly travel takes centre stage as travellers grow more conscious\u00a0<\/h2>\n\n\n\n

As people begin to focus in on the impact their actions and behaviours have on the planet\u201a travellers will increasingly become conscious of low-carbon planet-friendly travel.<\/span><\/p>\n\n\n\n

While modes of travel are already changing – as is evident by the remarkable rise of electric vehicles and adoption of electric bikes and scooters – existing modes of travel will need to look to technology solutions to pacify increasingly conscientious consumers. <\/span><\/p>\n\n\n\n

Leading travel tech providers will look to (or potentially be forced to) make people more aware of the impact of their travel\u201a and solutions will emerge to enable effective and transparent offsetting programmes to minimise traveller guilt\u201a support global governmental targets and stay relevant in a world where sustainability will be expected as standard. <\/span><\/p>\n\n\n\n

Why not let us drive your travel transformation programmes?<\/h3>\n\n\n\n

hedgehog lab partners with leading global Travel businesses to drive innovative programmes that see tangible returns.<\/p>\n\n\n\n

Stay ahead of the curve this coming year by working with<\/a> a partner with a solid track record of enabling successful digital travel tech transformation programmes. <\/p>\n","protected":false},"excerpt":{"rendered":"

As leading travel technology developers working with both industry giants and startup travel businesses\u201a we gain a unique 360-degree view of trends and emerging themes within the sector.  As we approach the close of 2019 – a year that has seen the highest ever global investment in Travel Technology – we take a look at some key […]<\/p>\n","protected":false},"author":2,"featured_media":2425,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[151],"tags":[160,163],"acf":[],"yoast_head":"\nThe future of travel technology: 3 travel tech predictions for 2020 | hedgehog lab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hedgehoglab.com\/the-future-of-travel-technology-3-travel-tech-predictions-for-2020\/\" \/>\n<meta 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