Building trust between travellers and rail service providers.

Travel & Transport

Travel & Transport, Train



What we delivered

Flutter | Web app | Cross-platform mobile app

The Lowdown

Railguard works with travel management companies and their clients across the UK to develop and deliver smart and more effective public transit solutions. Their software is designed to allow rail service providers to provide delay repay solutions at a faster rate, moving away from traditional manual solutions and moving towards improved levels of transportation automation.

The Problem

Claiming compensation from delayed or cancelled rail services is a typically tedious and cumbersome process that reduces the likelihood of repeat travellers. Broken trust in the service experience can result in passengers seeking alternative transportation methods or avoiding the rail service altogether. The manual claims process was also contributing to an increased workload for rail staff, with the potential to negatively impact operational costs.

The Solution

Our initial collaborative work involved the development and deployment of a cross-platform application (iOS/Android/Web) capable of digitally and automatically handling refund requests, a service that has proven particularly useful for businesses and organisations and was previously resolved manually.

Together, we took their idea from concept to a fully fleshed-out platform. Supporting at every stage, we helped Railguard define their offering, tested their idea, built the platform and raised further investment for expansion. 

The Product

Part of our development time with Railguard went into the creation of a mobile application developed in cross-platform coding language Flutter to be made available on both Android and iOS. 

We also created a comprehensive web app that allows users to track their compensation claims and withdraw payable amounts. 

We assisted the Railguard with seed investment and developing relationships with key commercial partners. This initial investment was used to develop an MVP of the platform, which was then leveraged to secure further investors as the business gained traction. 

Through our Discovery process, we worked closely with Railguard’s founders to identify and develop a commercially viable product roadmap which then informed the design and development of the initial MVP and subsequent iterations. 

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